Additional Information

How to Open a Support Ticket
Go to https://support.lhlabs.com/home In the upper right hand corner you will see "Login Sign Up" If you have never been to ...
Wed, 5 Aug, 2015 at 4:08 PM
Why is the firmware for the Geek Out only upgradeable using Windows computers? Why is there no Mac version of the Device Firmware Upgrade (DFU) utility?
A beta version of the Mac DFU utility has been developed, but because of issues with OS and USB compatibility, the success rate in testing is not acceptab...
Tue, 27 Jan, 2015 at 4:49 PM
What is included in the box with the Geek Pulse?
For backers that contributed to the first Geek Pulse campaign from October 28, 2013 to December 27, 2013, the Geek Pulse is shipped with an external power ...
Fri, 24 Apr, 2015 at 10:19 AM
I upgraded the firmware on my Geek Out and the 3D Awesomifier will not work. Why?
In firmware version 1.5 the 3D Awesomifier function has been removed in order to free up CPU resources for the new TCM/FRM digital filters.   If the 3...
Tue, 27 Jan, 2015 at 4:43 PM
After powering on my Geek Pulse, the volume sounds much lower than it should for the volume displayed. Why?
When powering on the Geek Pulse, it will run through a startup routine (“Geek Pulse” is shown on the display), then show the last sample rate processed, as ...
Thu, 29 Jan, 2015 at 9:49 PM
My Geek Out makes a popping sound when it is first plugged in. Why?
This is caused by the capacitors charging with power, and only happens during initialization.   Because of this, never have headphones or speakers ...
Mon, 26 Jan, 2015 at 5:42 PM
Experiencing frequent audio dropouts when using Geek Pulse. Why?
  Some users are experiencing frequent audio dropouts, approximately every 1 to 2 minutes, with newer Geek Pulse units. A small batch (less than 30)...
Mon, 2 Mar, 2015 at 10:33 PM
My Geek Out gets hot while plugged into the computer. Why?
The Geek Out uses a high quality Class A amplifier which is known to produce a fair amount of heat. The Geek Out is made to handle the heat, do not worry ...
Mon, 26 Jan, 2015 at 5:42 PM
Why is the firmware for the Geek Pulse only upgradeable using Windows computers? Why is there no Mac version of the Device Firmware Upgrade (DFU) utility?
A beta version of the Mac DFU utility has been developed, but because of issues with OS and USB compatibility, the success rate in testing is not acceptab...
Tue, 27 Jan, 2015 at 4:54 PM
What are digital filters? What filters are available with the Geek Out?
Digital filters are used to remove artifacts in the digital signal caused by audio sampling. The Geek Out offers the following filters:   TCM (Time ...
Tue, 14 Jul, 2015 at 10:11 AM